Privacy Policy

Last updated: 8 October 2026

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Laundro & Co respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, visit our laundromat or use our services.

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1. Information We Collect

Depending on how you interact with Laundro & Co, we may collect information including:

• your name, email address and phone number;

• information you provide through our website contact form;

• information contained in enquiries or communications with us;

• information relating to services you request from us;

• transaction information associated with use of our payment systems;

• CCTV footage recorded at our laundromat; and

• technical information relating to use of our website, such as IP address, browser type, device information and website activity.

 

You can generally browse our website without providing your name or contact details.

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2. Website Contact Form

When you submit an enquiry through our website contact form, we may collect information including your name, email address, phone number and any information you include in your message.

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We use this information primarily to respond to your enquiry, provide requested information and communicate with you about our services.

Our website is hosted through Wix, and information submitted through our website may be processed or stored using Wix's systems and related service providers.

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3. CCTV

For the safety and security of our customers, staff, premises and equipment, Laundro & Co uses CCTV surveillance within and around our laundromat.

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CCTV footage may capture images of customers, visitors and other individuals entering or using the premises.

CCTV footage may be used for purposes including:

• maintaining the safety and security of customers and the premises;

• preventing and investigating theft, vandalism, property damage or other incidents;

• investigating disputes or incidents involving our equipment or services;

• protecting Laundro & Co's property and equipment; and

• assisting police, insurers or other authorities where reasonably necessary or required by law.

 

CCTV footage is not used for unrelated purposes and access is restricted to authorised persons where reasonably practicable.

Footage may be retained for a limited period depending on our surveillance system's storage capacity and may be retained for longer where required to investigate an incident, insurance claim, dispute or legal matter.

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4. Payments

Laundro & Co operates as a cashless laundromat and uses third-party payment systems to facilitate payments for our services.

Payment and transaction information may be collected and processed by our payment service providers. Laundro & Co may receive information relating to a transaction but does not necessarily receive or store your complete payment card details.

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Third-party payment services are also subject to their respective privacy policies and terms.

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5. How We Use Personal Information

We may use personal information to:

• respond to enquiries;

• provide and manage our laundry services;

• process or facilitate payments;

• communicate with customers;

• operate and improve our website and services;

• maintain the safety and security of our laundromat;

• investigate incidents, equipment issues or disputes;

• prevent and investigate suspected fraud, theft or misuse;

• maintain business and transaction records;

• comply with legal and regulatory obligations; and

• manage our business operations.

 

We do not sell or rent your personal information to third parties.

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6. Cookies, Analytics and Website Information

Our website may use cookies and similar technologies to provide website functionality, understand how visitors use our website and improve our services.

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These technologies may collect information such as your IP address, device type, browser, pages visited and interactions with our website.

Third-party services used in connection with our website may also collect information in accordance with their own privacy policies.

You can generally control or disable cookies through your browser settings, although doing so may affect some website functionality.

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7. Third-Party Service Providers

We use third-party service providers to assist in operating our business. These may include providers of:

• website hosting and management;

• payment processing;

• analytics;

• communications;

• marketing and advertising;

• security and CCTV systems;

• business software; and

• IT services.

 

We may disclose information to these providers where reasonably necessary for them to provide their services to us.

Some service providers may process or store information outside Australia. Their handling of information may also be governed by their own privacy policies and applicable laws.

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8. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

 

Access to personal information and CCTV footage is limited where reasonably practicable to people who require access for legitimate business, security or legal purposes.

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However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Access and Correction

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access to information.

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Certain information may not be available where access cannot reasonably or lawfully be provided, including where providing access could affect the privacy or safety of another person.

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10. Privacy Enquiries and Complaints

If you have a question or concern regarding how Laundro & Co handles personal information, please contact us using the details below.

We will take reasonable steps to consider and respond to privacy concerns.

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Where applicable, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

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11. External Websites and Services

Our website may contain links to third-party websites or services.

Laundro & Co is not responsible for the privacy practices of third-party websites or services. We recommend reviewing their privacy policies before providing personal information.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.

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The current version will be published on our website together with its last updated date.

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13. Contact Us

For privacy enquiries, requests or complaints, please contact:

Laundro & Co
Shop 1/243 Franklin Street
Melbourne VIC 3000 Australia

Phone: 0484 364 206
Website: www.laundroandco.com.au
Email: laundroandco.melbourne@gmail.com